Our FAQ section
the more technical side of Click Virtual Tours.
Q: Why should
I use Virtual
A: Because Virtual Tour
gives your business visual advantages modern consumers expect and are
to and it has been proven to be the most effective tool for marketing.
Virtual tour will bridge the distance for you, different time zones and
it will speed up the whole process.
Q: Will I need
special plug-in to take the tours?
A: All our Virtual
require the Java applet to work. Java support is included and enabled
most new computers. Check and make sure your Java is enabled.
Q: How I could
A: Just click the
tour link to start the tour.
Q: From the
time I click
on a Virtual Tour, how long will it take to see the image?
A: Our VR are
load quickly, and most users can expect to see the opening image within
10-20 seconds. The download speed is dependent on each individual
connection speed. The faster the connection, the faster the download.
other factors can also contribute to wait times, such as the amount of
available RAM and quality of the machine makes a difference when
the tour after download.
Q: Can anyone
A: Yes, anyone with
enabled in browser can see Virtual Tour images. We supply the images in
Java plug-in version. Most of the browsers are Java enabled.
Q: How long do
the Virtual Tour active?
A: Your virtual tour
be hosted on our servers for full year free. Hosting after that costs
$12/ per year for a typical tour. You have the ability to contact us to
take down the virtual tour at any time.
Q: Could I use
Tour for my off line marketing?
A: Yes. Every
(VR) has specific link and Virtual Tour Number. Each VR we create and
location can be emailed or printed in your advertising to allow
to quickly access your tour on the Click Virtual Tour Website, on your
Web site or any other Web site you want. Presentation CD could be
for your on/off line business presentations, advertising or as a gift
Q: How I could
my browser is prepared for Virtual Tour?
A: In order to view
in your browser.
but I am still not able to view Virtual Tour on my PC. What should I do?
A: If you still
to view Virtual Tour, we suggest upgrading your browser to the latest
Explorer, Mozilla, Netscape,
O: What if I
choppy video, sluggish performance and browser crashes?
A: Virtual Tour
very often require substantial amounts of physical and graphical
If you experience choppy video, sluggish performance and browser
you probably don't have enough of physical and graphical memory.
If that is the case, you simply need to shut down and restart your
to free up additional memory.
Q: Will the
be hosted on my website?
A: Virtual Tours are
on the Click Virtual Tour Web Server. A link can be placed on your or
other Web site you want. Each VR page will have your picture,
your contact information and just one simple link to our Web site. Most
of the time the tour viewer will not even realize the tour is not
on your website.
Q: Can I
A: Yes, you will
to Self Managed Client Administrative Area to update virtual tour
and seller/agent information 24/7.
Q: Does Click
Tour make the feature sheets for me?
A: No. We provide
for you to create your own full colour feature sheets. Follow our easy
instructions to create full colour feature sheets and print them
or you send the link to the printers to be printed for you.
Q: Why should
Virtual Tour CD?
A: Virtual tour CD
be used to demonstrate a product or property off-line, in your
suite or trade show, at your desk or in front of interested parties.
possibilities are endless.
Q: Can I copy
a photo from the Virtual Tour and use for other advertising?
A: Yes, you can copy
photo by right clicking the mouse directly over the picture and save it
to your computer for future use. You can use the photos for any type of
advertising you require.
Q: Why do the
Tours look like they have spots on the walls?
A: Because your
are set too low. Click on START - SETTINGS - CONTROL PANEL - DISPLAY -
SETTINGS. Set your color display to the highest level or at least 24
color depth. Click Apply, then follow the on screen prompts. Sometimes,
depending on your computer settings, you may need to restart your
Q: What to do
if the Virtual
Tour will not open (or it gives me an \'error on page\')?
A: If a tour will
at all, this may be due to popup killer software that you have
on your computer. You will have to disable the popup killer software in
order to view Virtual Tours. You could also try to press the CTRL key
order to view pop up windows.
Q: I typed the
Tour link to my browser, but it does not work.
A: For best results,
and paste the link; do not try to type it in.
Q: Why the
opened but it says it is expired?
A: Virtual tours
over one year of age must be renewed or this message will be displayed.
Q: Can Private
get a Virtual Tour?
A: Yes, Private Home
can get a Virtual Tour with us.
Q: How do I
pay for the
A: Click Virtual
many ways to pay. We normally invoice via email once the tour is
You can then pay by cheque or you could pay by credit card online (we
Pay Pal for our online payment plan). You can request that we fax you
invoice or you can pay the photographer with a cheque made out to Click
Virtual Tour. All
our invoicing needs to be paid 15 days after receiving the invoice or
Virtual Tour is going to be deactivated.
Click on the
to the left to find more info about products and services we provide.
the showcase menu to the right to see a selection of our example
tours and featured virtual tours.
If you believe
that our reasonably
priced quality Virtual Tour would add value to your business, we invite
you to try out our services. We guarantee our services will meet or
Please feel free
by using order button from the product menu to the left or to contact
us if you want to explore more possibilities.